frequently asked Questions

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How to choose my size

Our products are cut and adjusted to be as true to your size as possible. Our size guide will give you all the details you need to make your choice. If you have any questions about a particular product, our customer service is available at:

To avoid unnecessary returns, choose your products and sizes carefully, this will improve product availability and reduce our ecological footprint

Is online payment risk-free?

Payment on is perfectly secure, via credit card or via Paypal. For more information, go to the SECURE PAYMENT page.

I have a problem with my order, what can I do?

Contact our customer service at the email address who will respond to you as soon as possible.

Can I have it delivered internationally?

For the moment, we deliver to mainland France (free delivery from 50 euros of purchase) and to Europe (at a single rate of 30 euros).
We will quickly be able to deliver to other continents.

What is the delivery delay ?

Orders are shipped within 48 hours and delivery by the Colissimo service takes between 2 and 3 (working) days.

I risk being absent during delivery, how can I collect my package?

In case of absence, a delivery notice will be left in your mailbox and will allow you to collect the package the next day at your post office. The Courier service will also offer you another delivery notice.
You can also consider having it delivered to your workplace by changing the shipping address for the next order.

How do I track my package?

As soon as your order is shipped, we send you a confirmation email in which a link will allow you to follow the delivery of your package in real time. If you encounter a problem, contact us at

Can I return a product?

Any item purchased can be returned to us by Colissimo within 15 days from the order date. The costs of returning orders are the responsibility of the customer. To find out the procedure to follow, go to the DELIVERY page.

Other questions ?

For any other questions, write to us at or via our contact page, we will respond to you as soon as possible.